Thank you for shopping with Golden Kicks! Our Refund and Returns Policy is designed to ensure a hassle-free experience in case you need to return or exchange a product.
Return Period – 3 Days
You have a 3-day window from the date of receiving your order to initiate a return.
Return Eligibility – Product Opening Video Required
To be eligible for a return, please provide a product opening video without any cuts or pauses. Additionally, the product must be in new, unused condition, with its original packaging and tags intact. Items must not have been used, altered, or damaged by the customer. Returns must include all original accessories and documentation.
How to Initiate a Return – Email Us or Call Our Customer Care
To initiate a return, kindly email us at care@goldenkicks.in or call our Customer Care at +91 777 893 9973. Our team will guide you through the return process and provide necessary instructions.
Exchange is Also Available for Eligible Products
For eligible products, we offer an exchange option. Contact our Customer Care team to discuss the exchange process and available alternatives.
Return Charge: 250rs
A return charge of 250 Indian Rupees will be deducted from your refund to cover the return shipping and processing costs.
Refund Process
Upon receiving the returned item and verifying its eligibility, we will initiate the refund process. Refunds will be processed within 5 business days after receiving the returned product. Please note that the actual refund timeline may vary depending on your payment method and financial institution.
Customer Responsibility
It is the customer’s responsibility to ensure the product is securely packaged for return shipping. We recommend using a trackable shipping service to guarantee that the returned item reaches us.
Cancellation Policy
Orders can be canceled within 24 hours of placement. Once the order is processed and shipped, it cannot be canceled.
Questions and Assistance
If you have any questions or need assistance regarding our Refund and Returns Policy, please contact us at care@goldenkicks.in or call Customer Care at +91 777 893 9973. Our team is here to assist you.
Thank you for choosing Golden Kicks. We appreciate your understanding and cooperation in adhering to our Refund and Returns Policy. Happy shopping!
